FAQ

Who is Doll To China?

Doll To China is a professional sex doll vendor, we hope to bring high quality sex dolls and premium services to the world. Now we're partnering with many excellent Chinese brands like DollSweet, WM, SANHUI, DollHouse168, Piper Doll, Doll-forever, etc. We're still expanding our business at this point, we'll carry more brands in the near future to offer you more & better choices for your exclusive sex dolls. All the dolls will be shipped out of China. You'll be able to get the doll in about three weeks after an order is placed. We have a warehouse in the United States and we'll have dolls stored in the US from time to time, please check the product pages for more information.

Where is Doll To China located?

We're proud to announce that Doll To China is located in Hangzhou, China. We hired professional employees to communicate with the customers and we have established a tight relationship with most of the Chinese manufacturers over the years. If you have any detailed sex dolls related questions, we will be able to deliver the answers to you in no time. If we don't know the answers, we'll call the manufacturers immediately and get the answers for you.

Why should Doll To China be your go-to vendor?

Our employees speak both English and Chinese, as the bridge connecting the customers and manufacturers, we offer professional, prompt and seamless service. If you need to change anything to your order or have some questions needed to be answered, we'll just call the manufacturers and get it done for you, you honestly won't be able to get this from some other vendors.

About the prices we offer

Some customers have noticed that sometimes we offer prices slightly lower than the manufacturers and they begin to wonder if the products we sell are authentic. Doll To China only sells authentic products, you can check with the manufacturers on this and they'll tell you the same thing. The only reason we're able to do so is simply because some manufacturers allow us or even encourage us to lower the prices a bit to get more orders, it doesn't mean the products we sell are any different from the products you can get from the manufacturers directly.

Interested in getting a Piper silicone doll?

Silicone doesn't stretch as much as TPE, you need to be careful while spending time with the doll especially the small size Piper silicone dolls.

When will I be able to get the doll after an order is placed?

● United States: In about three weeks.

● Canada: In about three weeks. We don't ship dolls under the size of 130cm to Canada.

● Europe: In about four weeks.

● Australia, Singapore, Malaysia, New Zealand, Japan: In about two to three weeks. We don't ship dolls under the size of 130cm to Australia nor New Zealand.

● Hong Kong: In about 10 to 15 days.

Note: All the dolls will be shipped out of China.

Order Cancellation & Cancellation Fee

Please always make sure you've made your mind before you place your order. If something unexpected happens and you have to cancel your order eventually, this is the cancellation fee you'll have to pay:

● If you cancel your order before the production begins, we'll charge you 4.4% of the total price plus 0.3USD as the cancellation fee (The same amount PayPal will charge us, so we won't make any money on it).

● If you cancel your order during the production, we'll charge you 15% of the total price as the cancellation fee.

● If you cancel your order after the doll is finished, we'll charge you 25% of the total price as the cancellation fee.

Ordering process

In order to make the whole process easier for our customers, we didn't set up a login system. You can place orders directly through our website, you can also Email us about what you want and we'll send you an invoice through PayPal (You can make your purchases in some other ways as well, at this point, we prefer PayPal).
After placing your order, please stay patient, we'll get in touch with you within 8 hours and email you the order sheet of your purchase. The order sheet will include all the options and details of your order, so no mistakes will be made. All the communication will be done via emails, so please make sure to put down the right email address while making the payment via PayPal
For now, all the sex doll brands we carry are based in China, which means the sex dolls will mainly be shipped out of China.
Before the doll is shipped out, we will also offer you some detailed pictures to insure you that the sex dolls are in perfect condition. We'll inform you the tracking number to your order once it's available.
After receiving your sex doll, please inspect the doll immediately, if there are anything defections or shipping damages on the doll, please get in touch with us within 72 hours, we will help you deal with the problems as soon as possible.

Do I need a PayPal account to make the payment?

If you don't have a PayPal account, after clicking on the PayPal checkout icon, you can pay with a credit or debit card directly.

Do I have to take care of the sex dolls all the time?

Different manufacturers use different TPE/Silicone to produce their products, how much time you have to put in to maintain the dolls actually depends on the quality of the material. If you don't have much time to spare but you do enjoy the company of a doll, we recommend you go with the high-end brands, their dolls barely produce any oil and they're almost odorless. Compared with many other brands you can get online, the brands we represent are more expensive, it's a huge step up when it comes to quality and design. Among the brands we carry, you're still able to tell the difference significantly, if you need any advice on picking a doll, please feel free to send us an email.

Why should I choose Doll To China?

We've gained a lot of experience selling sex dolls over the years, we know about our customers' needs and what matters to them. It's inevitable to have many questions before you make up your mind, Doll To China will return your emails in minutes or hours, we hate to make our customers wait. We'll try our best to solve your questions quickly and professionally, this is what we do best.

How can I know I'll get what I order?

An email from our sales manager will be sent to you once we receive your order, it will cover all the options and details of your order, you can let us know if you don't get the email or there is something wrong about your order, please make sure we can reach you through the email address you offer.

Should I pay for the international shipping and customs duties?

We offer free UPS shipping to North America, Japan and many other countries.

● United States: Free UPS shipping, no customs fees. The shipping will take about 8 to 10 days.

● Canada: Free UPS shipping, our customers will have to pay around 15% of the declared value for the customs fees. For the Canadian customers, we highly recommend you contact us personally before you place an order on our website directly. After we get your consent to proceed with the deal, we'll send you an invoice through PayPal, which will separate the shipping fee from the total price for your order. The total amount you'll have to pay for the doll will stay the same, but if we do it in this way, we won't have to declare the doll at the full amount you pay for the doll (which will happen if you place the order directly on our website), it will help save customs fees for you. The shipping will take about 8 to 10 days.

● Europe (Russia Not Included): We'll offer free exclusive UPS shipping service, which will take care of the customs duties from our side, the customers won't have to pay any customs fees nor taxes. The shipping will take about 10 to 15 days.

● Russia: We'll offer free exclusive CDEK shipping service, which will take care of the customs duties from our side, the customers won't have to pay any customs fees nor taxes. The shipping will take about 17 days.

● Australia, Singapore, Malaysia, New Zealand: We'll use exclusive UPS shipping service, the customers will have to pay around 15% of the declared value for the customs fees. For the Australian customers, we highly recommend you contact us personally before you place an order on our website directly. After we get your consent to proceed with the deal, we'll send you an invoice through PayPal, which will separate the shipping fee from the total price for your order. The total amount you'll have to pay for the doll will stay the same, but if we do it in this way, we won't have to declare the doll at the full amount you pay for the doll (which will happen if you place the order directly on our website), it will help save customs fees for you.

● Japan: Free UPS shipping, very little customs fees(around 20USD). The shipping will take about 5 to 8 days.

● Hong Kong: Free SF shipping, please get in touch with us before you order, we may be able to offer small a discount for certain products.

Payment Methods

We mainly take PayPal as our payment method, but we also accept bank wire transfer and other ways.

How do I have the doll held at a UPS location

According to PayPal policies, the vendor can only ship the item to the address in the customer's PayPal payment, so if you want us to ship the doll to a UPS location, please make sure you put the right address down when you're making the payment, if the system doesn't allow you to put down that address (that's what happened to some of our previous American customers), it's ok to put down an address you prefer, you'll still be able to have it held at the local UPS location and this is how we do it: we'll ship the item to the address in the PayPal payment and we'll offer you the UPS tracking number once we get it, it will happen days before the package makes it through the customs, you'll have more than enough time to call UPS and ask for pickup service, it's effortless.

Warranty and Returns

Doll To China is responsible for the circumstances listed below:

IMPORTANT: Please take an unboxing video after you get the doll, we'll only be responsible for the issues recorded in the unboxing video.

● The doll is defective.

● The doll comes with shipping damages.

Things you should know about purchasing from Doll To China:

● You can place your orders through our website directly, for payment methods, you can pay us with PayPal, debit cards or credit cards.
● If you need some personal interaction before placing an order, you can send us an email and let us know about the item you want to purchase along with all the options you want for it and your PayPal account, we'll send you an invoice for your order after we receive your emails.
● We'll send you the order sheet of your order through email after we receive your order, it will cover all the options and details of your order, always feel free to let us know if you notice there is anything wrong with your order, many vendors fail to get the orders right for their customers, it won't happen to us.
● We'll oversee the whole shipping process ourselves, if the packages suffers from any shipping damage, please notify us immediately and we'll be working on it in no time.
● In order to protect its own interests, some vendors choose to stand in the way of the customers and the manufacturers, and letting the manufacturers take all the blames instead of helping work things out when something unexpected happens, Doll To China will never be one of those vendors, the customers' satisfaction will always be our first priority.
● We're a popular vendor on TDF, your privacy is very important to us, everything will be discreet if you purchase from us.

Is it hard to take care of a doll?

The file below is from Doll-forever, but it will give you a basic idea about how you should handle a sex doll. Please make sure to go through the file before ordering.
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